Frequently Asked Questions

Everything you need to know about your gear and our service.

How long does shipping take for custom golf clubs?

Custom-built clubs typically require 7-10 business days for assembly and testing before they are shipped via our priority courier service.

What is your return policy on used equipment?

We offer a 30-day playability guarantee. If you are not satisfied with your purchase, you can return it for store credit, provided the equipment shows no signs of excessive wear or damage.

Do you offer international shipping for heavy golf bags?

Yes, we ship worldwide. Shipping costs for heavy items like cart bags and travel cases are calculated at checkout based on your destination and weight.

Are the golf balls sold on your site brand new or refurbished?

We only sell brand new, factory-sealed golf balls from major manufacturers. We do not sell refurbished or 'lake' balls unless explicitly stated in a clearance section.

Can I track my order once it has been dispatched?

Absolutely. Once your order leaves our warehouse, you will receive an email containing a tracking number and a link to monitor your delivery in real-time.

What payment methods do you accept?

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and interest-free financing options like Klarna and Affirm for larger equipment purchases.